elvex

How to fix the "An error occurred while fetching your profile" and "Unknown or invalid refresh token" errors in elvex.

"An error occurred while fetching your profile"

elvex allows users to attach files to messages within conversations, enabling agents to access and process the attached files.

File Attachments in Conversations

Intelligent Search allows your app to determine when and what to search for across connected datasources.

Intelligent Search

FAQ - Understanding elvex

Learn how to share a specific conversation with your agent with the elvex Support team

How to Share a Conversation with elvex Support

Understand how elvex automatically uses provider-specific caches to save money and make things faster.

Prompt caching in elvex

This guide provides solutions for users experiencing issues with accepting invitations or logging in to elvex.

Troubleshooting Login and Invitation Issues

elvex has two versions currently in use: elvex Classic and elvex 2.0. This page explains the key differences so you know which docs apply to you

Which version of elvex are you using?

A first stop for solving more complex issues

Troubleshooting

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.