You might need to view agent analytics when:
You want to see if your team is actually using the agent you created
You need to demonstrate ROI or usage metrics to stakeholders
You're trying to identify power users who could provide feedback for improvements
You want to track adoption trends over time to see if usage is growing
You need to troubleshoot why an agent isn't getting the engagement you expected
This guide will show you how to access analytics for any agent you own or have access to.
Before you begin
You don't need to be an admin to view agent analytics. If you are the owner of an agent, you can see analytics for that specific agent.
Steps
You can access agent analytics in two ways:
Option 1: From the agent card
Locate the agent card for the agent you want to analyze
Click on the three dots
Select on Usage
Option 2: From within the agent
Click into the agent to open it
Click on Configurations
Look at the bottom of the page
Click on Usage
You'll now see the analytics dashboard with usage data for the last 30 days.
What You Can See in Agent Analytics
The analytics dashboard provides several metrics to help you understand how your agent is being used.
Overview Metrics
The overview section provides high-level metrics about your agent's performance:
Users: The total number of unique users who interacted with the agent
Conversations: The total number of conversation threads
Requests: The total number of interactions, including usage and feedback
These metrics give you a quick snapshot of overall adoption and engagement.
Daily Requests Chart
This chart shows the daily volume of requests sent to the agent over the last 30 days. Use this visualization to:
Identify usage trends and patterns
Spot adoption spikes that might correlate with team announcements or training
Detect periods of low activity that might indicate issues or lack of awareness
Top Users Table
The Top Users table lists the individuals who have sent the most requests to the agent. This information helps you:
Identify power users who could provide valuable feedback
Ensure the agent is being used by your intended audience
Recognize team members who might be good champions for broader adoption