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How to Submit a Bug Report to elvex
How to Submit a Bug Report to elvex

This guide details how to submit bug report and generate a HAR (HTTP Archive) file, which can help our team resolve issues quickly.

Updated over 4 months ago

At elvex, we value your feedback and are committed to continuously improving our platform. If you encounter any issues or bugs while using our services, we encourage you to submit a bug report. This guide will walk you through the process of submitting a bug report and generating a HAR (HTTP Archive) file, which can greatly assist our development team in identifying and resolving issues quickly.

Submitting a Bug Report

When submitting a bug report, please include the following information:

  1. A clear and concise description of the issue

  2. Steps to reproduce the problem

  3. Screenshots or videos (if applicable)

  4. Any error messages you encountered

To submit a bug report:

  1. Email us at [email protected]

  2. Provide the information listed above

  3. Attach any relevant files (screenshots, videos, or HAR files)

Generating a HAR File

A HAR (HTTP Archive) file contains detailed information about your browser's interaction with our website. This can be extremely helpful for our developers to diagnose issues. Here's how to generate a HAR file in popular browsers:

Google Chrome

  1. Right-click anywhere on the page and select "Inspect" or press F12

  2. Click on the "Network" tab

  3. Check the "Preserve log" box

  4. Refresh the page and reproduce the issue

  5. Right-click anywhere in the Network panel and select "Save all as HAR with content"

  6. Save the file to your computer

Mozilla Firefox

  1. Right-click anywhere on the page and select "Inspect Element" or press F12

  2. Click on the "Network" tab

  3. Check the "Persist Logs" box

  4. Refresh the page and reproduce the issue

  5. Right-click anywhere in the Network panel and select "Save All As HAR"

  6. Save the file to your computer

Microsoft Edge

  1. Press F12 or right-click and select "Inspect"

  2. Click on the "Network" tab

  3. Check the "Preserve log" box

  4. Refresh the page and reproduce the issue

  5. Click the "Export as HAR" button (looks like a download icon)

  6. Save the file to your computer

Safari

  1. Enable the Develop menu: Safari > Preferences > Advanced > Show Develop menu in menu bar

  2. Go to Develop > Show Web Inspector

  3. Click on the "Network" tab

  4. Check the "Preserve Log" box

  5. Refresh the page and reproduce the issue

  6. Right-click in the Network panel and select "Export HAR"

  7. Save the file to your computer

Best Practices for Bug Reporting

  1. Provide as much detail as possible about the issue you're experiencing.

  2. If you encounter multiple issues, we would appreciate if you reported them separately

  3. If you discover additional information about the bug, don't hesitate to send us a follow up email with more info.

  4. If possible, try to reproduce the issue in different browsers or devices.

Your bug reports play a crucial role in improving the elvex platform. By following these guidelines and providing detailed information, including HAR files when applicable, you help our development team quickly identify and resolve issues. We appreciate your time and effort in helping us make elvex better for everyone.

If you have any questions about the bug reporting process, please don't hesitate to contact our support team at [email protected]

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