Reconnecting a Datasource Integration
If you're experiencing issues with your datasource connection to Google Drive, OneDrive, Coda, SharePoint, or other cloud storage integrations, you can reconnect the integration to resolve authentication problems.
When to Reconnect
Reconnect your datasource if you're experiencing:
Files not syncing from your cloud storage
Authentication errors when accessing datasource files
"Connection expired" or similar error messages
Files showing as unavailable in your datasource
How to Reconnect Your Datasource
Step 1: Navigate to the datasource that's experiencing connection issues
Step 2: Click Add files to open the file browser
Step 3: Select the integration you need to reconnect (Google Drive, OneDrive, Coda, SharePoint, etc.)
Step 4: Look for the Configuration button in the top right corner of the file browser
Step 5: Click the Configuration button
Step 6: Follow the OAuth connection flow to re-authenticate your account
This will prompt you to log in to your cloud storage provider and grant elvex the necessary permissions to access your files.
After Reconnecting
Once you've completed the OAuth flow, your datasource connection should be restored. Your files should now sync properly and be accessible to your agents.
If you continue to experience issues after reconnecting, please contact elvex support.